Returns & Refunds

Returning your product because you changed your mind  

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 30 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions.  

For online and telephone purchases, we’ll refund the standard delivery charge if the full order is returned within 14 days. 

Returning a faulty item 

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.  

After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015. 

For online and telephone purchases, we’ll refund the standard delivery charge if the full order is returned within 14 days. 

Returning a made to order item 

We do not accept returns on made to order products such as engraved products, kilts and tailored garments unless these are faulty in some way that is not considered normal wear and tear.